Customer Care

Our pan-European Customer Contact Centres are based in strategic locations throughout our network, and include central London, Madrid, Malaga, London Gatwick, Düsseldorf and Roermond, Netherlands.

From these Centres, we offer a range of services for our clients.

Multi-lingual Call Centres

From Spanish to German or English and Russian – we draw talent from a wealth of countries to meet your language requirements. If we don’t already have the language skills you need, we can employ them for you. We arrange dedicated telephone numbers, with calls answered in your company’s name.

Customer Relations

The service continues after the sale with our Customer Care facility – ensuring that your company is credited with a continued professional reputation in the marketplace.

Travel Trade Help Desk

Our account management teams are trained to a high level of expertise in assisting with travel trade queries and issues.

City Ticket Offices

Aviareps PLC can offer a range of established City Ticket Office and Sales Office locations across our network, which are suitable for client or walk-in customer use.

Alternatively, we are experienced at sourcing, staffing and managing dedicated offices for our clients in cities such as London, Paris or Barcelona. 

Multiple GDS and web-based Reservations

Our Call Centre teams have expertise in Amadeus, Galileo, SABRE and Worldspan along with a wide range of web-based and bespoke airline host systems. Our employees receive initial and recurrent training to keep abreast of the latest system enhancements.

Ticketing and e-Ticketing Sales and Service

Our specialist staff are adept at e-ticket sales reporting, handling e-ticket enquiries and assistance, as well as payment processing.

Paper ticketing and vouchers are also handled with rigorous security, safe storage and data protection.

Airport Sales and Service Desks

From one flight a day to large scale operations, our airport sales and service desks can support your operations, either through shared resources or a bespoke desk for specific clients.

The full scope of services can be provided according to the IATA Standard Ground Handling Agreement (SGHA).

Airport Flight Supervision

Ensure that customers are served promptly and efficiently with our supervision services – designed to ensure maximum satisfaction and accurate ancillary revenue collection.

• Handling Agent supervision services
• Liaison with Airport authorities
• Customer Care